Encrypted Storage
All data is encrypted and secured with SSL
Never Sold
Your data is never sold to third parties
You're in Control
Update or delete your information at any time
Cookie controls
All Non-Essential Cookies Can Be Disabled
Child Protection
We do not collect data from anyone under the age of 18
Transparent Policies
You Are Clearly Informed Why Each Piece of Data Is Required
Hey bajji is a trusted online gaming platform in Bangladesh. We believe that safeguarding our members' personal data is one of our most important responsibilities. This Privacy Policy document explains what information hey bajji collects, why it is used, and the steps we take to keep your data secure.
Creating an account or using the hey bajji platform means you agree to this Privacy Policy. We encourage you to read the full document carefully before getting started. If anything is unclear, feel free to reach out to our support team.
What information we collect
To keep the hey bajji platform running smoothly, maintain security, and deliver the best experience to our members, we need to collect certain information. We only collect what's necessary — nothing more.
Information provided directly
| Data Type | When It Is Collected | Mandatory |
|---|---|---|
| Full name | At registration | Yes |
| Email address | At registration | Yes |
| Mobile Number | At registration | Yes |
| Date of Birth | At registration | Yes (age verification) |
| National ID/Passport | For KYC verification | Yes, for withdrawals |
| Payment Information | On Deposits/Withdrawals | Yes |
| Address | For KYC verification | When required |
Automatically Collected Data
When you use the hey bajji platform, certain information is collected automatically. This data is used to ensure the security and proper functioning of the platform.
- Device information (model, operating system, browser)
- IP address and approximate location
- Login Time & Session Data
- Gaming Activity History (Bets, Wins, Losses)
- Data Collected via Cookies & Tracking Pixels
- Navigation patterns on the platform
How We Use Your Data
Hey bajji uses the data it collects solely for specific, legitimate purposes. Your information is never used for anything improper or unethical.
Account Management
Used for registration, login, KYC verification, and account security.
Payment Processing
Used to process deposits, withdrawals, and financial transactions.
Fraud Prevention
Used to detect and prevent suspicious activity.
Contact
Used to send promotions, updates, and important notices.
Service Improvement
Used for analytics to improve platform quality and user experience.
Legal Obligation
Data is retained to comply with government regulations and legal requirements.
Marketing Communications
Hey bajji may send you promotional messages, but this is entirely optional. You can opt out of marketing communications at any time through your account settings or by clicking the "Unsubscribe" link in any email.
Data Sharing Policy
One of hey bajji's firmest commitments is that we never sell your personal data to third parties. However, certain situations may require data sharing in order to operate our services.
When Your Data May Be Shared
- Payment Provider: Information required to process payments via bKash, Nagad, Rocket, and similar services is shared accordingly.
- Technology Service Providers: Certain data may be shared with providers of services such as cloud hosting and cybersecurity.
- Law Enforcement: We may be required to disclose data in response to a court order or government directive.
- Fraud prevention agencies: Data may be shared with industry-recognized agencies to prevent fraud and money laundering.
- In the event of business restructuring: In the event of a merger or acquisition, data may be transferred, but this policy will remain in effect.
When Data Is Not Shared
- For sale to advertisers or marketing companies
- To any third party without your explicit consent
- Any organization not in partnership with hey bajji
Cookies Policy
Cookies are small text files stored in your browser or device. hey bajji uses cookies to keep the platform running smoothly and to improve your experience.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens – essential for platform operation | Until end of session |
| Preference Cookies | Remembering your language, theme, and betting preferences | 1 year |
| Analytics Cookies | Collecting platform usage statistics | 6 months |
| Security Cookies | Fraud & bot detection | 30 days |
Cookie controls
You can disable all cookies except essential ones through your browser settings or the platform's cookie manager. Please note that disabling certain cookies may limit some features of the platform.
Data Security Measures
Hey bajji uses industry-leading security measures to protect your data. Our security infrastructure is regularly audited by independent third parties.
SSL/TLS encryption
256-bit SSL/TLS encryption is used for all data transmissions.
Secure Database
All data is stored in encrypted databases with strictly controlled access.
Two-Factor Authentication
Two-factor authentication (2FA) is available to secure your account.
24/7 monitoring
The system is monitored automatically 24 hours a day, 7 days a week.
Regular Backups
Regularly encrypted backups are taken to prevent data loss.
Restricted access
Only authorized personnel may access data for specific, approved purposes.
In the event of a data breach
In the event of a data breach, hey bajji will act swiftly and notify affected members within 72 hours. Our Incident Response Team is on standby at all times.
Your Rights
Every member registered on hey bajji has specific rights over their own data. We respect those rights and provide the tools needed to exercise them.
Right to Access
You can request to see what information we hold about you.
Right to Rectification
You may request that inaccurate or outdated information be updated or corrected.
Right to Erasure
You may request the deletion of your data under certain circumstances.
Right to Restrict Processing
You can restrict the use of your data for specific activities.
Right to Data Portability
You can request an export of your data in a portable format.
Right to Object
You may object to your data being used for marketing or profiling purposes.
How to Exercise Your Rights
To exercise any of your rights support@heybajji.netto send us an email. We typically respond within 30 business days. Some information may be requested to verify your identity.
Data retention period
Hey bajji does not retain data longer than necessary. Retention periods vary depending on the type of information.
| Data Type | Retention period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Requirements |
| Transaction History | 7 years | Financial Regulations |
| KYC Documents | 5 years after account closure | AML Policy |
| Log Files | 12 months | Security Review |
| Marketing Preferences | Until consent is withdrawn | User Preferences |
| Support Conversations | 3 Years | Quality Control |
Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.
Protection of Children & Minors
Hey bajji is strictly for users aged 18 and above. We do not collect or process data from minors.
- Date of birth is verified at registration, and users under 18 are not permitted to create an account.
- Age is verified through KYC verification.
- If we become aware that data has been collected from a minor, that information will be deleted immediately and the account will be closed.
- If you believe your child is using hey bajji, please contact us immediately at support@heybajji.net.
Privacy Policy Changes
Hey bajji may update this Privacy Policy when needed. We will notify you based on the nature and significance of any changes.
- For significant changes, a notification will be sent to your registered email address.
- The date of the latest update will always be displayed at the top of the page.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you will always have the option to close your account.
Contact & Complaints
If you have any questions, concerns, or complaints about our Privacy Policy, reach out to us directly. Our Data Privacy Team is always ready to help.
support@heybajji.net
We typically respond within 24 hours.
Response Time
General requests: 24–48 hours
Data rights requests: 30 business days
Complaint Process
- First, contact our support team directly.
- Please include a detailed description of the issue along with any supporting evidence.
- Our team will provide an initial response within 3 business days.
- Complex matters will be fully resolved within 30 days.